Interpretation

In this Privacy Policy, words with capitalized initials have specific meanings as defined below. These definitions apply whether they appear in singular or plural form.

Definitions

Account

A unique profile created for you to access and use HelloCRM’s services.

Company

Referred to as “HelloCRM,” “We,” “Us,” or “Our”, the Company provides AI-powered customer engagement solutions.

Cookies

Small files stored on your device that help track user activity, improve functionality, and enhance user experience.

Country

Refers to Delaware, USA where HelloCRM operates.

Device

Any digital device capable of accessing HelloCRM’s services, including computers, smartphones, and tablets.

Personal Data

Any identifiable information related to an individual, such as name, email, phone number, and activity on our platform.

Service

Refers to the HelloCRM website, platform, mobile applications, and related tools that facilitate customer engagement.

Service Provider

Any third-party company or individual processing data on behalf of HelloCRM to assist in delivering and improving our services.

Third-Party Social Media Service

Platforms (e.g., Google, Facebook) that allow users to sign up or connect with HelloCRM using their existing social media credentials.

Usage Data

Automatically collected data about user interactions with our services, including IP addresses, browser types, page visits, session duration, and device information.

Website

Refers to HelloCRM, accessible at hellocrm.ai.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When using HelloCRM, we may ask you to provide identifiable information, such as:

• Name
• Email Address
• Phone Number
• Business Information
• Payment Details (if applicable)

Usage Data

Collected automatically, Usage Data may include:

• Your IP address and browser type
• Pages visited on our platform
• Time and date of visits
• Device identifiers and system logs

If you sign up using Google or another Third-Party Social Media Service, we may access your basic profile information, such as name, email, and profile photo.

We do not share or sell your data and use it only to enhance your experience on HelloCRM.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor activity on HelloCRM and improve our services.

Types of Cookies We Use

• Essential Cookies – Required for website functionality and security.
• Preference Cookies – Store user settings and login details.
• Analytics Cookies – Help us analyze platform usage and improve performance.
• Marketing Cookies – Used to personalize ads and promotional content.

You can control or disable cookies in your browser settings, though some features may not function properly without them.

Use of Your Personal Data

HelloCRM uses Personal Data for:

• Providing & improving services – Ensuring platform functionality, security, and performance.
• Account management – Granting user access and maintaining user preferences.
• Customer support – Assisting with inquiries, troubleshooting, and issue resolution.
• Marketing & communication – Sending updates, offers, and promotional content (only if you opt-in).
• Business analytics – Evaluating user activity to improve features and user experience.

Sharing Your Personal Data

We do not sell your personal information. However, we may share data in the following cases:

• With service providers – To enhance platform functionality and security.
• For legal reasons – If required by law or to protect HelloCRM’s rights and users.
• With business partners – If collaborating on joint services (with your consent).
• For platform analytics – To optimize features and improve engagement.

Data Retention & Security

• Personal Data is retained only as long as necessary for service functionality and legal compliance.
• Usage Data is stored for analytical and security purposes but anonymized where possible.
• Security Measures – We use encryption, firewalls, and access controls to protect your data.

No method of transmission over the Internet is 100% secure, but we continuously enhance security to safeguard your information.

Your Rights & Choices

As a user, you have the right to:

• Access, update, or delete your data via your HelloCRM account.
• Opt out of marketing emails at any time.
• Restrict cookie usage through browser settings.
• Request data portability to receive your personal data in a structured format.

To exercise these rights, contact us at [email protected].

Third-Party Links & Services

HelloCRM may contain links to third-party websites. We are not responsible for their privacy policies or practices. Please review their policies before sharing data.

Children’s Privacy

HelloCRM is not intended for users under 13 years old. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us to have it removed.

Use of Google Data

HelloCRM only accesses Gmail API data to send and receive emails on behalf of users and to display those emails within the CRM. We do not use any Google user data for advertising, training AI/ML models, or sharing with third parties. We comply with Google’s Limited Use requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be notified via:

1. Website announcements
2. Email notifications (if applicable)

By continuing to use HelloCRM after updates, you accept the revised policy.

Contact Us

For any questions regarding this Privacy Policy, contact us:

📧 Email: [email protected]
🌐 Website: hellocrm.ai